Ben Mendez

You noticed an error with your transaction and filed a dispute: You filed your dispute using the mobile app, by calling us at 1-844-244, chat or by emailing support@ccxx.com. We begin investiga...

How do I open a Savings Account? When you open your Spending Account, you are presented with an option to open your Savings Account. If you choose to open your Savings Account at a later time, you ...

For users on iOS running app version 3.3 or later, any external bank accounts that have been linked to your Spending Account now appear in a widget on the home page of the mobile app. You can initi...

Direct Deposit: Simply provide your routing and account number to your employer or payroll provider to receive direct deposit to your Spending Account. Your routing number can be found in the Move...

What is a provisional credit? A provisional credit is a temporary credit that may be applied to your account during your dispute investigation if we aren’t able to reach a decision within 10 busine...

We understand that purchases don’t always meet expectations. When this happens, oftentimes the fastest way to fix the problem is to request a refund from the merchant directly. If you contacted a m...

In the unfortunate case that your Card is lost or stolen, you can disable transactions in the Settings section of your app or at www.ccxx.com. Under Card Settings, toggle the Allow transactions swi...

Why did you close my card after my card has been misplaced, lost, stolen, or it had unauthorized transactions?  We know having to replace your card can be frustrating and inconvenient, but our #1 ...

You can update your email, street address, and phone number directly from the mobile app or website. To change your personal information on the mobile app, go to Settings, tap the edit button which...

How do I reset my password? Step 1: Go to https://member.ccxx.com/member/reset/password/new  Step 2: Input your email address and the last four digits of your social security to confirm your identi...