Ben Mendez

I can’t log in because I have a new phone number In order to log in to the app, you need a phone number to receive a confirmation code. If you can’t log in because you don’t have access to the phon...

We never hold direct deposits. We will always post your funds as soon as we receive them from your employer or your benefits provider. The timing of your deposit depends on when the sender initiate...

A 1099 is a tax form for reporting income. The most common 1099s are the 1099-INT for interest and the 1099-MISC for miscellaneous payments, like prizes or referral bonuses. If you have or had a Sa...

Check out our FAQ below if you have questions regarding the Child Tax Credit payment and your account. How do I know if I’m eligible for the Child Tax Credit? You can visit the IRS Advance Child T...

How do I send (transfer) money through Pay Friends? To use Pay Friends: Log in to your mobile app Select the Friends tab Search for your friend's name or $user, or enter the email or phone number ...

What is Automatic Savings? Saving money is hard. Our Automatic Savings program is designed to make it easier by helping you save money without thinking about it. How does Automatic Savings work? Wh...

How do I get Google Pay and Samsung Pay on my device? Google Pay Open the Google Play Store on your device. Search for Google Pay. Locate and tap Google Pay from the search list. Tap Install. Re...

Can I use Apple Pay outside of the United States? As long as you're making a purchase at a participating retailer, Apple Pay will work outside of the U.S. Based on your wireless plan and your mobil...

You can deposit cash in your Spending Account at over 90,000 retail locations (like Walmart, Walgreens, and 7-Eleven) with our cash deposit partners. Ask the cashier to make a deposit directly to y...

How do I get a replacement card? Log in to the mobile app Go to Settings Select Replace my Card When will I receive my replacement card? Our cards typically arrive in about a week.  How do I act...