Ben Mendez
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Recent activity by Ben Mendez-
What type of account is my account?
We offer a full-featured deposit account. Your account can receive direct deposits and it supports pre-authorized withdrawals and interbank transfers through the automated clearing house (ACH) Netw...
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Why can we only make six savings-to-spending transfers per month?
Note: Recently, the Federal Reserve has removed the limit on the number of transfers a person can make from a savings account to a spending account. This means that you can make an unlimited number...
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What other important information should I know when using Android Pay and Samsung Pay?
Can I use Android Pay and Samsung Pay outside of the United States? As long as you're making a purchase at a participating retailer, Android Pay and Samsung Pay will work outside of the U.S. Based...
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How do I set up Apple Pay?
How do I get Apple Pay on my device? Apple Pay is integrated into the Wallet app, which comes pre-installed on your eligible (compatible) device: iPhone SE iPhone 6 iPhone 6S iPhone 6 Plus iPhone ...
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What is the proposed calculation in Tip Suggestions?
How is the suggested tip calculated? The tip suggestion is 15% of the transaction amount including tax.
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Do you offer EMV chip cards?
We have released EMV (chip) cards to our members! All new and reissued cards now come with the EMV chip. If you have an older card without the EMV chip, contact our Member Services team using the...
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How do I set up direct deposit?
Setting up direct deposit is the best way to get access to some of our most popular features. You can set up direct deposit in the following ways: Using the mobile app: Under Settings, tap Set Up...
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How do I find my spending account and routing information?
You can find your routing and account information in the Move Money section or under the Settings section in your iPhone or Android app.
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How do I transfer money to my Spending Account?
Spending accounts can be linked with external bank accounts through the services provided by Plaid. You can link your external account to your account as long as the bank is supported by Plaid and...
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Where can I make purchases with Apple Pay?
What is Apple Pay? Apple Pay™ is a secure, contactless payments feature integrated into the Wallet® app on your iOS device. It lets you add your Visa® Debit Cards to Apple Pay to make purchases at ...