Ben Mendez
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Recent activity by Ben Mendez-
What is the proposed calculation in Tip Suggestions?
How is the suggested tip calculated? The tip suggestion is 15% of the transaction amount including tax.
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Do you offer EMV chip cards?
We have released EMV (chip) cards to our members! All new and reissued cards now come with the EMV chip. If you have an older card without the EMV chip, contact our Member Services team using the...
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How do I set up direct deposit?
Setting up direct deposit is the best way to get access to some of our most popular features. You can set up direct deposit in the following ways: Using the mobile app: Under Settings, tap Set Up...
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How do I find my spending account and routing information?
You can find your routing and account information in the Move Money section or under the Settings section in your iPhone or Android app.
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How do I transfer money to my Spending Account?
Spending accounts can be linked with external bank accounts through the services provided by Plaid. You can link your external account to your account as long as the bank is supported by Plaid and...
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Where can I make purchases with Apple Pay?
What is Apple Pay? Apple Pay™ is a secure, contactless payments feature integrated into the Wallet® app on your iOS device. It lets you add your Visa® Debit Cards to Apple Pay to make purchases at ...
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How do I reset my PIN for my Visa Debit Card?
Please call 1-844-244 and follow the prompts for resetting your PIN. Be sure to have your Visa® Debit Card nearby because you'll be asked for your card information.
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What is early direct deposit?
We offer early direct deposit to all of our members who receive direct deposits from their employer or benefits provider. If you receive direct deposits to your Spending Account, you can get acces...
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Do I receive account statements from you?
How do I download my statements? We provide all of our members with paperless monthly statements in their online accounts at www.ccxx.com. You can download or print your monthly statements by going...
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How do I use Direct Debit to pay my bills?
You can pay bills such as your rent, mortgage, credit card, or loan payments electronically with Direct Debit (ACH Debit). Provide the Spending Account number and the bank routing number to your bi...