Ben Mendez
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Articles
Recent activity by Ben Mendez-
What if my Visa Debit Card is lost or stolen?
If your Card is lost or stolen, you can disable transactions on your card. To disable transactions in the mobile app or at www.ccxx.com: Under Settings, go to the Security section. Turn off Card T...
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Request Money FAQs
How do I request money? Log in to your mobile app. Tap the Pay Friends button on the bottom navigation bar Tap "Search People”. Enter the name, phone number or email of the person who you want to ...
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Why did the gas station overcharge me?
We do not recommend to our members that they load at the pump. Gas stations can hold up to $125.00 when you swipe your card because they do not know the final amount of the sale (that is, the amou...
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How long does it take to receive refunds from returns?
Merchandise returns can take up to 5 business days to appear in your Spending Account once the return process begins. The time frame for the return is dependent on the merchant. If you are waiting ...
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Where are the ATM and cash-back locations?
Do you have a fee-free ATM network? Yes. We have over 60,000 fee-free ATMs nationwide through our ATM partners. To find an ATM near you, use the mobile app or go online to www.ccxx.com/atms to vis...
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Update Your Information (email, address or phone number)
If you need to update any information on your account you can do so by logging into ccxx.com and going to the Settings page. From here, simply select what information needs to be changed under the ...
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Why can’t I link my other debit card to my account? I used to be able to.
Due to unforeseen circumstances, we are currently unable to support Instant Transfers into Spending Accounts. In the meantime, you can use your account and routing number to initiate an ACH transf...
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How do I invite friends to join? (Referrals)
You can invite your friends to join using the mobile app or by logging in to your account online. To invite friends using the mobile app: At the top-left corner, select Settings. At the top of the...
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How do I become a member?
How do I apply for a Spending Account? You can sign up for a Spending Account by downloading the mobile app for iPhone or Android or by visiting website. How old do you have to be to open a Spe...
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ATMs
Do you have a fee-free ATM network? Yes. We have over 60,000 fee-free ATMs nationwide through our partners. To find an ATM near you, visit our ATM Finder in the mobile app or online at https://www...