General

Loans and Credit Cards

• Is it Better to Have More Than One Credit Card in the UAE?
• Travel Hack- Save Big Time with Your Credit Card
• Types of Credit Cards in the UAE
• Smart Ways to Improve Your Home Loan Eligibility
• How a Home Equity Loan Works & Benefits
• What are the expenses covered by education loans?

See all 9 articles

Trading Fees

• Trading Fees
• Are there any fees for staking on Crypto?
• Overnight Fee (Premium)
• Understanding overnight fees and adjustments on spot commodities (Natural Gas)

Popular Articles

• What is position trading?
• How does trading on margin work?
• What is margin trading?
• What is trend trading?
• Where's my direct deposit?
• What’s a 1099 form?

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Account Info

• Change of Personal Information
• How do I reset my password?
• Why can’t I access my account?
• What type of account is my account?
• How do I find my spending account and routing information?
• Do I receive account statements from you?

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Direct Deposit

• How do I set up direct deposit?
• What is early direct deposit?
• Is direct deposit the only way to add funds to my account?
• How long will it take for my money to post to my Spending Account?

Your Card

• Lost or Stolen Cards
• Why did you close my card?
• How do I get a replacement Visa Debit Card?
• Do you offer EMV chip cards?
• How do I reset my PIN for my Visa Debit Card?
• Can I use my Visa Debit Card outside of the United States of America?

Spending Account

• How do I add money to my Spending Account?
• What is a provisional credit?
• How do I request a refund from a merchant?
• How do I deposit cash in my spending account?
• What is the proposed calculation in Tip Suggestions?
• What if there's an error with a transaction on my card?

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Mobile App for iPhone

• How do you use Connected Accounts?
• How do I use Apple Pay?
• How do I set up Apple Pay?
• Where can I make purchases with Apple Pay?

Mobile App for Android

• How do I set up Google Pay and Samsung Pay?
• What other important information should I know when using Android Pay and Samsung Pay?

Savings

• What do I need to know about the Savings Account?
• What is Automatic Savings and how does it work?
• Why can we only make six savings-to-spending transfers per month?

Move Money

• How do I use Pay Friends to send money?
• How do I transfer money to my Spending Account?
• How do I use Direct Debit to pay my bills?
• Can I send a check using my Spending Account?
• Request Money FAQs

Trust and Safety

• A family member who held an account has passed away. What do I need to do?
• Fingerprint Authentication for Android
• How do I check the status of my dispute?
• The Dispute Timeline